Privacy and Security Policy

This Privacy Policy explains how personal data is collected, used, stored and protected within the scope of services provided by Descomplica Education & training computer software ("Descomplica", "Company", "we", "our"). This policy describes our approach to privacy and data protection.

Descomplica collects the following personal data to provide its services:

• • Identity Information: First name, last name (if provided)
• • Contact Information: Email address (and other details you choose to share)
• • Company Information: Company name and billing details (if applicable)
• • Technical Information: IP address, browser information, cookie data
• • Transaction Information: Platform usage data, message statistics

Your collected personal data is processed for the following purposes:

• • Providing service and platform access
• • Providing customer support services
• • Invoicing and payment processing (if applicable)
• • Fulfilling legal obligations
• • Improving service quality and conducting analysis
• • Marketing and promotional activities (where permitted and with consent, if required)

Your personal data is processed based on applicable legal grounds, such as:

• • Establishment and performance of the service contract
• • Fulfillment of legal obligations
• • Protection of our legitimate interests
• • Your explicit consent (where required, e.g., marketing communication)

Descomplica does not share your personal data with third parties except in the following cases:

• • Service providers required to deliver the service (e.g., messaging or communication channels you connect)
• • Technical infrastructure providers (e.g., cloud hosting, analytics where permitted)
• • Official authorities within the framework of legal obligations
• • Special cases where you have given explicit consent

We take technical and administrative measures to secure your personal data, including:

• • Access control and least-privilege permissions
• • Security policies and internal controls
• • Regular security audits and updates
• • Multi-factor authentication where available
• • Data backup and recovery practices

Your personal data is retained for the period required by the processing purpose and applicable legal requirements. Retention periods may vary depending on the nature of the data and the service relationship.

• • Service relationship duration + retention as required for legal and accounting records
• • Marketing preferences: until you withdraw consent (where applicable)
• • Technical logs: retained for security and operational purposes for a limited period

Depending on your jurisdiction, you may have rights regarding your personal data, such as:

• • To learn whether your personal data is being processed
• • To request access to your personal data
• • To request correction if personal data is incomplete or incorrect
• • To request deletion or restriction where applicable
• • To object to certain processing activities where applicable
• • To withdraw consent at any time (where processing is based on consent)

To exercise your rights or ask questions about this policy, contact us:

We use cookies on our website to improve user experience:

• • Necessary Cookies: Required for basic functions of the website
• • Analytical Cookies: To measure website performance (where allowed)
• • Marketing Cookies: To show relevant advertisements (with consent where required)

This Privacy Policy may be updated as necessary. We may inform you about significant changes via email or through our website.